Support
Get help with DressOS
Write to us and a person answers. No ticket queue, no bot.
Email us
The fastest way to reach the team. Tell us your shop name, and send a screenshot if it helps.
Write to supportinfo@dressos.app
When you will hear back
Within one working day, Monday to Friday, 09:00–18:00 (UTC+4). A problem blocking a rental today goes to the front of the queue.
Questions shops ask most
- I cannot sign in.
- Use "Forgot password?" on the sign-in screen. If the email does not arrive, check spam first. An owner can also reset a colleague’s access from the Staff screen.
- An item shows as unavailable, but it is on the rail.
- It is still held by an open booking, or it is in cleaning or repair. Open the item to see which; returning the booking or finishing the repair puts it back into stock.
- How do I add someone from my team?
- Staff → invite by email. They set their own password. Their role decides what they can see and change.
- Can I run more than one shop?
- Yes. Each branch keeps its own stock and calendar, and an owner sees every branch together.
- Where is my data, and is it backed up?
- On managed Postgres with continuous backups and point-in-time recovery. The data is yours — ask and we will export it for you.
Export or delete your account
Write from the email address on the account. We will export your data, or delete the account and the shop’s data with it, within 30 days — and confirm when it is done.
Write to support